Shipping policy

Shipping Policy - Domestic & International

Please review our shipping policy to understand how we handle domestic orders, international orders, shipping costs, delivery times, customs, and other important details.

1. Shipping Destinations We currently ship to AUS, NZ, UK, USA & CA. If you have any questions about whether we ship to your location, please contact us at info@loopslace.com

2. Shipping Costs We are proud to offer flat rate shipping. We offer various shipping options, including standard and express shipping domestically, and standard for international orders. Shipping prices will be displayed upon checkout. Any applicable customs duties, taxes, and fees are the responsibility of the customer and will be collected by the carrier upon delivery.

3. Delivery Times Delivery times vary depending on the destination and the shipping method selected. Delivery times are estimates only, and actual delivery times may vary due to customs processing, local postal services, and other factors beyond our control.

4. Order Processing As each knitted piece is made by hand, orders are typically completed between 1-2 weeks from date of order. There may be circumstances when this time may be longer, but current lead times will always be displayed at the top of our webpage. You will receive a confirmation email with tracking information once your order has been shipped. 

5. Customs and Duties International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These charges vary by country and are not included in the shipping costs. We recommend contacting your local customs office for more information on potential charges.

6. Restrictions Certain products may be restricted or prohibited in some countries. It is the customer’s responsibility to ensure that the items ordered comply with local regulations. If an order is seized by customs due to non-compliance with local laws, we are not responsible for any losses or delays.

7. Returns and Refunds We strive to ensure our customers are satisfied with their purchases. However, due to the complexities of international shipping, returns and refunds for international orders are handled on a case-by-case basis. Please contact us at info@loopslace.com to discuss any issues with your order. Also see our Refund Policy on our website

8. Lost or Damaged Packages In the event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

9. Contact Us If you have any questions or need further assistance with your order, please do not hesitate to contact us at info@loopslace.com

10. Policy Updates We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the update.

Thank you for shopping with Loops & Lace! We are so thankful for your support!